--- title: "Best Rate Guarantee" url: https://www.casadecampo.com.do/resources/best-rate-guarantee/ date: 2025-10-22 modified: 2026-09-02 lang: en author: "Tbeam Support" description: "Book directly Best Rate Guarantee Book directly with Casa De Campo for our very best room rates. Your satisfaction is our utmost priority and this starts at the time you..." word_count: 676 --- # Best Rate Guarantee ## Key Takeaways - Casa De Campo matches a lower room-only qualifying rate found on another third-party website or travel partner when the rate has identical conditions to the confirmed reservation booked through www.casadecampo.com.do. - Booking directly with Casa De Campo guarantees the lowest possible price, no hidden fees, the most flexible cancellation terms, and access to the most knowledgeable reservations agents. - Best Rate Guarantee claims require a fully completed online claim form within 24 hours of booking and at least 48 hours before check-in, with only one claim per stay. - Best Rate Guarantee excludes hotel packages with airfare, car rental, transfers or similar amenities, private rates, Travel Agent, Group or Corporate rates, and reservations made within 48 hours of arrival. ![Beautiful Dominican Republic Coastline at Casa de Campo](https://www.casadecampo.com.do/wp-content/uploads/2019/03/aerial-beach-shoreline-CasadeCampo_338.jpg) ## Book directly # Best Rate Guarantee Book directly with Casa De Campo for our very best room rates. Your satisfaction is our utmost priority and this starts at the time you make your reservation. In the unlikely event that you find a better room-only qualifying rate for our hotel through another third-party website or travel partner we will match the lower rate. The rate found needs to have identical conditions to the confirmed reservation booked through the www.casadecampo.com.do website (hotel only reservations with public rates) and must be reported within 24 hours of making the reservation. ## Book With Us Simply put, booking directly with Casa De Campo is simple, fast and guarantees: - Lowest possible price for your stay - The most knowledgeable reservations agents to assist with your reservation - Access to the best service throughout your stay - No hidden fees - The most flexible cancellation terms ## Important Conditions for Qualification - Reservation must be booked through the official Casa De Campo website - The Lower Rate found must be for the same room type, number of rooms, check-in and check-out dates, number of guests, reservation type (room-only, breakfast included, Vacation Experience), currency, price restrictions, cancellation policy, advance purchase policy. - A claim form (found below) must be completed fully and submitted per the form’s instructions within 24 hours of the reservation being made with Casa De Campo and at least 48 hours before the check-in time of the reservation. - Only one claim per stay - The Lower Rate found must be viewable by the public and bookable on another website. All claims must contain a screen shot of the final booking step, showing the total rate for the entire stay including taxes, services charges and other fees. Screenshots MUST clearly show the date and time they were taken. - Rate comparisons must include taxes, service charges, fees and all booking charges. - Casa De Campo is not responsible for any fees associated with cancelling the reservation ## Our Best Rate Guarantee does not apply to the following - Hotel packages or travel packages that include hotel plus airfare, car rental, transfers or other similar packages or amenities - Rates not published online - Rates for promotional packages or activities with promotional codes - Private rates or rates only accessible by username and password - Travel Agent, Group or Corporate rates - Reservations made through credit facilities - Variations in price due to fluctuations, rounding or differences in currency exchange rates - Reservations made within 48 hours of arrival ## Claim Process For a Best Rate Guarantee claim to be eligible, it must be submitted through the website online claim form. The request will be processed within 48 hours (Monday to Saturday during business hours) upon meeting all conditions for qualification. Our reservation specialists are available to help if you have questions, call (855) 525-9529 or 1-800-877-3643 or email [res1@ccampo.com.do](mailto:res1@ccampo.com.do) (Monday to Saturday during business hours). ## Best Rate Guarantee Program – Terms and Conditions Casa De Campo reserves the right to deny a request, if it cannot independently verify the availability of a Lower Rate at the time it processes the request. Casa De Campo may at any time and without notice terminate or restrict a person’s ability to submit a claim if we determine that such person has acted: (a) against applicable laws or ordinances, (b) in a fraudulent or abusive manner, (c) submitted multiple invalid claims, or (d) breached any of these terms and conditions. The Best Rate Guarantee will be void during any such times that Casa De Campo website or certain rates are not available due to a technical issue or a circumstance beyond reasonable control. Any disputes arising out of or related to the Best Rate Guarantee or these terms and conditions shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws in where Casa De Campo is located. Unless prohibited by law, Casa De Campo reserves the right to amend, revise, supplement, suspend or discontinue the Best Rate Guarantee program and the terms and conditions at any time at its sole discretion and without prior notice. ### Guest Details "*" indicates required fields Guest DetailsFirst Name*Last Name*Email Address* Confirm Email* Casa de Campo Confirmation Number*Arrival Date* Departure Date* Number of Children*0123456Total rate, including taxes and service charges*Currency*Third Party / Lower Rate DetailsTotal competing rate prices, including taxes and service charges*Competing currency*Arrival Date* Departure Date* Website URL of competing offer*Screenshot of lower rate*Max. file size: 256 MB. Additional comments*Agreement I Have Read and Accepted Terms & Conditions Submit ## Frequently Asked Questions **Q: How does the Best Rate Guarantee work if I find a lower room rate elsewhere?** A: Casa de Campo, Casa De Campo, Casadecampo will match a lower room-only qualifying rate found on another third-party website or travel partner when the rate has identical conditions to the reservation booked on www.casadecampo.com.do. The important part is that the comparison has to be apples to apples, including room type, dates, guest count, currency, and cancellation or advance purchase rules. The claim also has to be reported within 24 hours of making the reservation. **Q: What kinds of bookings qualify for Casa de Campo's Best Rate Guarantee?** A: The guarantee is built for hotel-only reservations with public rates booked through the official Casa De Campo website. It applies when the lower rate is publicly viewable and bookable on another website and matches the confirmed reservation details. That means the same room type, number of rooms, check-in and check-out dates, number of guests, reservation type, currency, price restrictions, cancellation policy, and advance purchase policy all need to line up. **Q: Can I use the Best Rate Guarantee for vacation packages or airfare bundles?** A: No package-style booking fits this program. Casa de Campo excludes hotel packages or travel packages that include airfare, car rental, transfers, or similar amenities. It also excludes promotional package rates, activities tied to promo codes, private rates that require a username and password, Travel Agent, Group or Corporate rates, and reservations made through credit facilities. The guarantee is aimed at public room-only pricing rather than bundled travel deals. **Q: What do I need to submit for a Best Rate Guarantee claim?** A: A valid claim needs the online claim form plus proof of the lower rate. Casa de Campo requires a screenshot of the final booking step showing the total rate for the entire stay, including taxes, service charges, and other fees, and the screenshot must clearly show the date and time it was taken. The claim also has to be submitted within 24 hours of booking and at least 48 hours before check-in. **Q: What is the best way to avoid having a Best Rate Guarantee claim denied?** A: The safest approach is to compare only fully matched public rates and keep every detail aligned before submitting. Casa de Campo can deny a request if it cannot independently verify that the lower rate was available when it processes the claim. Claims also need one submission per stay, and they are not valid for reservations made within 48 hours of arrival. If you want help during business hours Monday to Saturday, reservations specialists can be reached at (855) 525-9529 or 1-800-877-3643.