Through the Villa Owners Club, Casa de Campo Resort and Villas provides personalized attention to our residents and their guests. Our concierge team and representatives from the Villas Division, are available for immediate assistance at all times.
With our diligent customer service team we are able to offer the following services:
All guests renting private villas or apartments at Casa de Campo must register with the Villa Owners Club, and for a daily resort fee, are granted full access to resort areas and amenities. Please note, villa owners’ family members and friends are not required to pay, but must still register with the office upon arrival. Once a request has been submitted we will respond within 12-24 hours.
Per person, per day rates are:
$25/ adult (12 years of age and older)
$12/child (Between 4-12 years old)
Free—children under 4 years of age
The registration fee must be paid prior to entering the property and can be paid at the Villa Owners Club office located in the main resort area. The office is open daily from 8:30 a.m.-10:00 p.m. (extended hours possible with 24-hours advance notice).
Each guest will receive an ID with personal information and details of stay that will provide access to the following services and amenities:
Exceptions are made on a case-by-case basis for guests with special needs who require service dogs, including:
We appreciate your understanding in following the guidelines of Service and Companion Dog Policy while at the resort.
Thank you for choosing Casa de Campo Resort & Villas. For more information, please contact our customer service staff at 855-877-3643.
We take safety and security very seriously at Casa de Campo Resort and Villas. After all, this is your home away from home and you should be able to rest easy knowing that your family is safe and sound with us. To ensure this, we require that all villa owners have an entry pass or sticker for their vehicle to access the property. Issued by the Costasur office, the sticker is easy to get by simply filling out a form with your information.
To request an access ID and sticker, you will need the following:
The process takes three-five days and IDs cost RD $2,014 or $45 USD each (rate varies according to the value of the dollar).
In case of loss, theft, or alteration, please contact Costasur to reapply, following the same steps.
For more information please contact the Owners Access office.
Monday-Friday: 9:00 a.m.-11:45 a.m. | 1:45 a.m.-4:45 p.m.
Saturday: 9:00 a.m.-11:45 a.m. | 1:45 a.m.-3:00 p.m.
Phone: (809) 523-2080 | (809) 523-2079
Fax: (809) 523-2680