---
title: "Free Cancellation Policy For All Bookings"
url: https://www.casadecampo.com.do/blog/2020/03/17/free-cancellation/
date: 2020-03-17
modified: 2026-09-02
lang: en
author: "Gitti"
description: "We know these are difficult and uncertain times And traveling may not be in everyone’s plans right now. That’s why we have updated our policies to provide Free cancellation or..."
categories:
  - "Blog"
image: https://www.casadecampo.com.do/wp-content/uploads/2019/01/teeth-of-the-dog-golf-44.jpg
word_count: 265
---

# Free Cancellation Policy For All Bookings

## Key Takeaways

- Casa de Campo Resort & Villas offers free cancellation or modification on all bookings made directly through the Casa de Campo website.
- Reservations Department allows guests to reschedule and hold reservations without penalty, and later cancel without giving a specific reason.
- Guests who book through a travel agent, online booking platform, or other third parties contact their booking provider directly for assistance.

#### We know these are difficult and uncertain times

And traveling may not be in everyone’s plans right now. That’s why we have updated our policies to provide Free cancellation or modification on all bookings, so that can be the least of your worries.
In the wake of the latest COVID-19 pandemic, Casa de Campo Resort & Villas is taking a series of measures to make sure present and future guests will be able to change or cancel their bookings in a fair way. We understand your concerns about committing to travel plans during these uncertain times, and for that reason we are trying to ease our booking, rescheduling and cancellation processes for everyone.

We have made free cancellations available for all bookings made directly through the Casa de Campo website.

• It is possible to reschedule and hold reservations without penalty. If you need to cancel your booking later on, you will not have to provide a specific reason in order to do so.

• Guests who have booked through a travel agent, online booking platform or other third parties need to contact their booking provider directly for assistance.

• For guests currently staying at Casa de Campo, extra precautions are being taken all over the resort grounds. Learn more about our hygiene and prevention measures in our COVID-19 Statement.

• We are aware that circumstances can change on a day-by-day basis. We will keep you informed about further developments.

To learn more about the free cancellation policy and/or cancel or reschedule your booking, please contact our Reservations Department at [res1@ccampo.com.do](mailto:res1@ccampo.com.do) or call [(866) 356-5844](tel:866-356-5844).

## Frequently Asked Questions

**Q: Can I cancel a direct booking at Casa de Campo without paying a fee?**
A: Free cancellation applies to bookings made directly through the Casa de Campo website, which is the key cutoff. That matters because the policy is tied to the booking channel, not just the resort name. If your reservation was made elsewhere, this policy does not cover it in the same way, so the source of the booking determines how flexible it is.

**Q: What should I do if I booked Casa de Campo through a travel agent or third-party site?**
A: Guests who booked through a travel agent, online booking platform, or other third parties need to contact their booking provider directly. That separation matters because Casa de Campo, Casa De Campo, Casadecampo handles direct website bookings under this policy, while third-party reservations are managed by the company that issued them. For changes or cancellations, start with the provider that owns the reservation.

**Q: Can I reschedule a Casa de Campo reservation instead of canceling it?**
A: Rescheduling is part of the policy, and reservations can be held without penalty. That gives travelers room to move plans instead of giving up the booking entirely. The practical upside is that you are not forced into a hard cancel if your dates are uncertain, which is useful when travel plans may shift again.

**Q: Do I need to give a reason to cancel a Casa de Campo booking?**
A: A specific reason is not required to cancel later on. That makes the process less stressful for guests whose plans change for ordinary reasons, not just emergencies. Casa de Campo Resort & Villas framed this as part of making booking and cancellation fair during uncertain times, so the policy is built around flexibility rather than justification.

**Q: Who should I contact to change or cancel my Casa de Campo reservation?**
A: The Reservations Department handles questions about free cancellation and rescheduling for direct bookings. The contact details listed are res1@ccampo.com.do and (866) 356-5844. If your booking came through a third party, though, that provider remains the first point of contact, so using the right channel saves time and avoids delays.