Hotel Room & Activity

Payment Policies

HOTEL ROOM & VILLA CANCELLATION & PAYMENT POLICIES

ROOM TYPE TRAVEL DATES DEPOSIT CHARGED AT TIME OF BOOKING FULLY REFUNDABLE FULL PAYMENT REQUIRED BY FREE CANCELLATION UNTIL PENALTY FOR LATE CANCELLATION
Hotel Rooms Jan 3 – Dec 19 N/A YES Full payment during check-in (credit card will serve as guarantee to hold the reservation) 24 hours prior to arrival 1 night
Hotel Rooms Dec 21 – Jan 3 2 nights deposit YES Remaining number of nights during check-in 21 days prior to arrival 2 nights
Classic Villas, Garden Villas Jan 4 – April 30 N/A YES Full payment during check-in (credit card will serve as guarantee to hold the reservation) 21 days prior to arrival 2 night
Classic Villas, Garden Villas May 1 – Sept 30 N/A YES Full payment during check-in (credit card will serve as guarantee to hold the reservation) 7 days prior to arrival 1 night
Classic Villas, Garden Villas Oct 1 – Dec 20 N/A YES Full payment during check-in (credit card will serve as guarantee to hold the reservation) 21 days prior to arrival 2 night
Classic Villas, Garden Villas Dec 21 – Jan 3 2 nights deposit YES By October 01 September 30th 100% of stay
Exclusive / Oceanfront Villas Jan 3 – Dec 19 50% of stay NO 21 days prior to arrival (payment will be automatically charged to credit card used for deposit, unless alternate arrangements are made) N/A 100% of stay
Exclusive / Oceanfront Villas Dec 21 – Jan 3 50% of stay NO By October 01 N/A 100% of stay

Subject to change without notice. Please read the conditions when booking online or speak with a reservation agent.
Casa de Campo Resort & Villas is not responsible nor liable for variations in currency exchange rate and/or commissions charged by the banks.


NOTE: VILLAS REQUIRE A SECURITY DEPOSIT AT TIME OF CHECK-IN:

Garden & Classic Villas: $1,500
Exclusive & Oceanfront Villas: $2,500

PAYMENT METHODS

CREDIT CARD

Payments may be made by American Express, Visa, and MasterCard.

CHECKS

Mail to:
Premier World Marketing
2600 S.W. Third Avenue, Sixth Floor
Miami, FL. 33129.

Personal checks are NOT accepted as payment at the hotel. Personal checks are accepted for prepayments. Checks can be made payable to CASA DE CAMPO RESORT AND VILLAS.

Casa de Campo’s 100% Hurricane Guarantee

 

If, within 48 hours of your scheduled arrival, a Hurricane Watch* or Hurricane Warning* is issued in La Romana, Dominican Republic, your city of origination, or in your travel route and you cannot arrive, you may cancel your reservation and receive:

  • 100% credit towards a future stay at the resort
  • Cancellation penalties waived
  • Future stay is subject to availability and prevailing rates for the season selected
  • Valid to both group and individual guests within one year from dates of original dates of travel

If, while you are a guest at the resort, a Hurricane Watch* or Hurricane Warning* is issued for La Romana, Dominican Republic, you may depart early and receive:

  • 100% credit on the deposited, unused nights remaining on your visit to be credited towards a future return visit within one year
  • Cancellation penalties waived
  • Future stay is subject to availability and prevailing rates for the season selected
  • Valid for both group and individual travel within one year from dates of original dates of travel
  • The resort will also provide all possible assistance to facilitate departures and guest safety

* Applies to hurricane watch and hurricane warning as defined by and issued by the US National Weather Service.

Golf Group Policies and Information

 

  • Please see the Casa de Campo Cancelation Policy’s for hotel rooms and Villas above
  • All cancellations must be sent in writing to the email to Vacation Planner vpcdc@ccampo.com.door your sales manager.
  • A deposit will be required at the time of booking; the deposit amount is determined by the sales manager at the time of booking. Reservation must be guaranteed with a deposit payment, Remaining balance payment is then taken at time of check-in.
    • Deposits are non-refundable
    • If a guest makes a deposit and needs to cancel, the deposit may be used as a credit for a future stay that is booked within 12 months from the time of the cancelation. A credit email will be sent to the guest with the amount and the date the credit expires. The credit email must be presented at the time of rebooking to receive the credit.
  • Always check our Maintenance Schedule before booking your golf getaway.
  • Golf is included throughout your stay, including arrival day and departure day. Golf courses and tee times are not guaranteed and subject to availability.(*)
  • Tee Times are booked based on availability – to verify availability please email the golf department at golf@ccampo.com.do.
  • There is a 24 hour cancellation policy for all rounds of golf, per person. Please let the golf shop or golf office know if you wish to cancel or modify a tee time while on property.
  • One caddie per four-some is mandatory on Teeth of the Dog® , and is recommended on Dye Fore and the Links golf courses.
  • Unused package features or package days are non – refundable.
  • Package features are non – transferable.
  • Refunds are not given for course closures.
  • Rain checks do not apply.
  • Replay rounds cannot be booked in advance. Replay rounds are based on availability the same day. You may confirm the chance to replay with the golf pro shop following your first round.
  • If you would like to secure your replay round on any course with a guaranteed tee time, this round will be charged in full prior to your tee time, at the hotel guest golf rate.
  • Tee times & other activities are based on availability.
  • All guests will be charged a hold of US$100.00 per day at check-in including professionals.

ACTIVITY NO-SHOW & CANCELLATION POLICIES

 

GUEST TYPE POLICY DECEMBER 21 – JANUARY 3 JANUARY 4 – APRIL 25 APRIL 26 – DECEMBER 20
Hotel guest Reservation to be guaranteed by the credit card/voucher used for hotel booking Reservation to be guaranteed by the credit card/voucher used for hotel booking Allowing to cancel up to 24 hours prior the specific activity is confirmed, cancellation after it or no show will be charged at 100% cost. Modification after 24 hours is subject to availability. No guarantee. The guest will be called 24 hours before to confirm the booking.
Villa owners Reservation to be guaranteed by courtesy card, if the villa owner does not have the courtesy card, it needs to be guaranteed by the credit card (need to accept in written our conditions, to be charged: send an email with the policy to be signed by the customer and send back or come to the office). Allowing to cancel up to 24 hours prior the activity is confirmed, cancellation after it or no show will be charged at 100% cost. The cancellation or no-show penalty will be charged only in the case that the specific area could not resell this slot *. Modification after 24 hours is subject to availability.
Outside guests Reservation to be guaranteed by credit card (need to accept in written our conditions, otherwise cant be charged: send an email with the policy to be signed by the customer and send back or come to the office). Allowing to cancel up to 24 hours prior the activity time confirmed, cancellation after it or no show will be charged at 100% cost. Modification after 24 hours is subject to availability.
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