--- title: "Resort Payment & Cancellation Policies" url: https://www.casadecampo.com.do/resources/policies/ date: 2025-10-27 modified: 2026-09-02 lang: en author: "Tbeam Support" description: "Hotel Room & Villa Cancellation & Payment Policies Hotel Rooms Jan 4 – Dec 19 Deposit Charged at Time of Booking N/A Fully Refundable Yes Full Payment Required by Full..." image: https://www.casadecampo.com.do/wp-content/uploads/2019/01/teeth-of-the-dog-golf-44.jpg word_count: 1353 --- # Resort Payment & Cancellation Policies ## Key Takeaways - Hotel Rooms require full payment during check-in from Jan 4 to Dec 19, with free cancellation until 24 hours prior to arrival and a 1 night penalty for late cancellation. - Classic Villas and Garden Villas charge no deposit from Jan 4 to April 30, May 1 to Sept 30, and Oct 1 to Dec 20, but they require a $1,500 security deposit at check-in. - Exclusive / Oceanfront Villas take a 50% deposit at booking, are not fully refundable, and charge 100% of stay for late cancellation in both listed date ranges. - Casa de Campo’s 100% Hurricane Guarantee gives a future-stay credit within one year if a Hurricane Watch or Hurricane Warning is issued within 48 hours of arrival or during the guest’s stay, and it waives cancellation penalties. ![The Teeth of the Dog® Golf Course and Oceanfront at Casa de Campo Resort & VIllas in the Dominican Republic](https://www.casadecampo.com.do/wp-content/uploads/2019/01/teeth-of-the-dog-golf-44.jpg) # Hotel Room & Villa Cancellation & Payment Policies ## Hotel Rooms ### Jan 4 – Dec 19 #### Deposit Charged at Time of Booking N/A #### Fully Refundable Yes #### Full Payment Required by Full payment during check-in (credit card will serve as guarantee to hold the reservation) #### Free Cancellation Until 24 hours prior to arrival #### Penalty for Late Cancellation 1 night ### Dec 20 – Jan 4 #### Deposit Charged at Time of Booking 2 nights deposit #### Fully Refundable Yes #### Full Payment Required by Remaining number of nights during check-in #### Free Cancellation Until 45 days prior to arrival #### Penalty for Late Cancellation 2 night ## Classic Villas, Garden Villas ### Jan 4 – April 30 #### Deposit Charged at Time of Booking N/A #### Fully Refundable Yes #### Full Payment Required by Full payment during check-in (credit card will serve as guarantee to hold the reservation) #### Free Cancellation Until 21 days prior to arrival #### Penalty for Late Cancellation 2 nights ### May 1 – Sept 30 #### Deposit Charged at Time of Booking N/A #### Fully Refundable Yes #### Full Payment Required by Full payment during check-in (credit card will serve as guarantee to hold the reservation) #### Free Cancellation Until 7 days prior to arrival #### Penalty for Late Cancellation 1 night ### Oct 1 – Dec 20 #### Deposit Charged at Time of Booking N/A #### Fully Refundable Yes #### Full Payment Required by Full payment during check-in (credit card will serve as guarantee to hold the reservation) #### Free Cancellation Until 21 days prior to arrival #### Penalty for Late Cancellation 2 nights ### Dec 21 – Jan 3 #### Deposit Charged at Time of Booking 2 nights deposit #### Fully Refundable Yes #### Full Payment Required by By October 01 #### Free Cancellation Until September 30th #### Penalty for Late Cancellation 100% of stay ## Exclusive / Oceanfront Villas ### Jan 3 – Dec 19 #### Deposit Charged at Time of Booking 50% of stay #### Fully Refundable No #### Full Payment Required by 21 days prior to arrival (payment will be automatically charged to credit card used for deposit, unless alternate arrangements are made) #### Free Cancellation Until N/A #### Penalty for Late Cancellation 100% of stay ### Dec 21 – Jan 3 #### Deposit Charged at Time of Booking 50% of stay #### Fully Refundable No #### Full Payment Required by By October 01 #### Free Cancellation Until N/A #### Penalty for Late Cancellation 100% of stay ## Reminders & Policies Subject to change without notice. Please read the conditions when booking online or speak with a reservation agent. Casa de Campo Resort & Villas is not responsible nor liable for variations in currency exchange rate and/or commissions charged by the banks. **NOTE: VILLAS REQUIRE A SECURITY DEPOSIT AT TIME OF CHECK-IN:** Garden & Classic Villas: $1,500 Exclusive & Oceanfront Villas: $2,500 ## Payment Methods **Credit Card** Payments may be made by American Express, Visa, and MasterCard. **Checks** Mail to: Premier World Marketing 2600 S.W. Third Avenue, Sixth Floor Miami, FL. 33129. Personal checks are NOT accepted as payment at the hotel. Personal checks are accepted for prepayments. Checks can be made payable to CASA DE CAMPO RESORT AND VILLAS. ## Casa de Campo’s 100% Hurricane Guarantee If, within 48 hours of your scheduled arrival, a Hurricane Watch* or Hurricane Warning* is issued in La Romana, Dominican Republic, your city of origination, or in your travel route and you cannot arrive, you may cancel your reservation and receive: - 100% credit towards a future stay at the resort - Cancellation penalties waived - Future stay is subject to availability and prevailing rates for the season selected - Valid to both group and individual guests within one year from dates of original dates of travel **If, while you are a guest at the resort**, a Hurricane Watch* or Hurricane Warning* is issued for La Romana, Dominican Republic, you may depart early and receive: - 100% credit on the deposited, unused nights remaining on your visit to be credited towards a future return visit within one year - Cancellation penalties waived - Future stay is subject to availability and prevailing rates for the season selected - Valid for both group and individual travel within one year from dates of original dates of travel - The resort will also provide all possible assistance to facilitate departures and guest safety * Applies to hurricane watch and hurricane warning as defined by and issued by the US National Weather Service. ## Golf Group Policies and Information - Please see the Casa de Campo Cancelation Policy’s for hotel rooms and Villas above - All cancellations must be sent in writing to the email to Vacation Planner [vpcdc@ccampo.com.do](mailto:vpcdc@ccampo.com.do)or your sales manager. - A deposit will be required at the time of booking; the deposit amount is determined by the sales manager at the time of booking. Reservation must be guaranteed with a deposit payment, Remaining balance payment is then taken at time of check-in. Deposits are non-refundable - If a guest makes a deposit and needs to cancel, the deposit may be used as a credit for a future stay that is booked within 12 months from the time of the cancelation. A credit email will be sent to the guest with the amount and the date the credit expires. The credit email must be presented at the time of rebooking to receive the credit. - Always check our [Maintenance Schedule](https://www.casadecampo.com.do/golf/golf-information/) before booking your golf getaway. - Golf is included throughout your stay, including arrival day and departure day. Golf courses and tee times are not guaranteed and subject to availability.(*) - Tee Times are booked based on availability – to verify availability please email the golf department at [golf@ccampo.com.do](mailto:golf@ccampo.com.do). - There is a 24 hour cancellation policy for all rounds of golf, per person. Please let the golf shop or golf office know if you wish to cancel or modify a tee time while on property. - One caddie per four-some is mandatory on Teeth of the Dog® , and is recommended on Dye Fore and the Links golf courses. - Unused package features or package days are non – refundable. - Package features are non – transferable. - Refunds are not given for course closures. - Rain checks do not apply. - Replay rounds cannot be booked in advance. Replay rounds are based on availability the same day. You may confirm the chance to replay with the golf pro shop following your first round. - If you would like to secure your replay round on any course with a guaranteed tee time, this round will be charged in full prior to your tee time, at the hotel guest golf rate. - Tee times & other activities are based on availability. - All guests will be charged a hold of US$100.00 per day at check-in including professionals. ## Activity No-show & Cancellation Policies ### Hotel guest Reservation to be guaranteed by the credit card/voucher used for hotel booking. **High season (4 jan – 25 apr)** Allowing cancellation up to 24 hours prior to the specific activity, cancellation after the start time or no show will be charged at 100% cost. Modification after 24 hours is subject to availability. **Christmas (21 dec – 3 jan)** In the time of booking: 100% non-ref, doesn’t allow cancellation without cost (100% cxl fee) and doesn’t allow any modification. **Low season (26 apr – 20 dec)** No guarantee. The guest will be called 24 hours before to confirm the booking. --- ### Villa owners Reservation to be guaranteed by courtesy card, if the villa owner does not have the courtesy card, it needs to be guaranteed by the credit card (need to accept in written our conditions, to be charged: send an email with the policy to be signed by the customer and send back or come to the office). **High season (4 jan – 25 apr)** Allowing cancellation up to 24 hours prior to the activity, cancellation after the start time or no show will be charged at 100% cost. The cancellation or no-show penalty will be charged only in the case that the specific area could not resell this slot *. Modification after 24 hours is subject to availability. **Christmas (21 dec – 3 jan)** In the time of booking: 100% non-ref, doesn’t allow cancellation without cost (100% cxl fee) and doesn’t allow any modification. **Low season (26 apr – 20 dec)** No guarantee. The guest will be called 24 hours before to confirm the booking. ## Follow us on Instagram. Get a glimpse into paradise and the experiences that await. [ Open post by casadecampodr with ID 18129047029809024 ](https://scontent-atl3-1.cdninstagram.com/v/t51.82787-15/811028356_18623415379007737_4300112993464727177_n.jpg?stp=dst-jpg_e35_tt6&_nc_cat=107&ccb=7-5&_nc_sid=18de74&efg=eyJlZmdfdGFnIjoiQ0FST1VTRUxfSVRFTS5iZXN0X2ltYWdlX3VybGdlbi5DMyJ9&_nc_ohc=Y72f6rmRVG4Q7kNvwGAH7Ba&_nc_oc=AdpRf-KXQIsB_sc4I3bBb6mqftwyFzQQ2108FkuoJkwYDuIuq8QmNS7JpT-rswdlbh0&_nc_zt=23&_nc_ht=scontent-atl3-1.cdninstagram.com&edm=ANo9K5cEAAAA&_nc_gid=APrFqlJfBHnrK_ZEOSgAMg&_nc_tpa=Q5bMBQLQ8eFMj_MM8xhvY20HaJQ9QbW5SO1sKn56mCX0qKTDCUwTylD53ZUN9PtvD4dg0lWt1-E6RIzg8g&oh=00_AQK6bjGuEQHhb5zI2sXmNhxIjzKQMTpeiUZPqYW_B6txVg&oe=6AAFFF2D) [ ![Autumn may be around the corner, but your golf season doesn't have to be over yet. There are still fairways to find, rounds to play, and plenty of sunshine waiting at Casa de Campo Resort. Majka Media #casadecamporesort #dyefore](https://www.casadecampo.com.do/wp-content/plugins/instagram-feed-pro/img/placeholder.png) ](https://www.instagram.com/p/DdT6pweD6Ka/) [ Open post by casadecampodr with ID 18013812488748615 ](https://scontent-atl3-1.cdninstagram.com/v/t51.82787-15/808156177_18622819198007737_8670909142110057412_n.jpg?stp=dst-jpg_e35_tt6&_nc_cat=106&ccb=7-5&_nc_sid=18de74&efg=eyJlZmdfdGFnIjoiRkVFRC5iZXN0X2ltYWdlX3VybGdlbi5DMyJ9&_nc_ohc=iJ8NRd-P-aMQ7kNvwHcx7np&_nc_oc=Adov1hzWAmRkp-20nWQFilSR2LoSfuBNAh6TP5aDC95dmUzgj5unIPz3s_xvX2gROf0&_nc_zt=23&_nc_ht=scontent-atl3-1.cdninstagram.com&edm=ANo9K5cEAAAA&_nc_gid=APrFqlJfBHnrK_ZEOSgAMg&_nc_tpa=Q5bMBQImTXDbfMaD-FHuApNk3Jh77te07V3y4F5gqA2Jo_LyA_Ck5OpWQbiiHgJB0Nx4lTW_bkwDMQAHBQ&oh=00_AQJeIvQ3tIphcIJt2219BN01MEG5IvrAyajXzPdeVB8aWw&oe=6AAFF732) [ ![Sunday mornings at Casa de Campo Resort look a little different. A robe, a glass in hand, and a golf course view to start the day. No rush, no plans, just enjoying the morning exactly as it should be. Be honest: would you actually leave the room for a morning like this? 📷 mandee_travels #casadecamporesort](https://www.casadecampo.com.do/wp-content/plugins/instagram-feed-pro/img/placeholder.png) ](https://www.instagram.com/p/DdPBowFmx05/) [ Open post by casadecampodr with ID 18215454721353771 ](https://scontent-atl3-2.cdninstagram.com/v/t51.82787-15/806299238_18622556326007737_1115507330395642679_n.jpg?stp=dst-jpg_e35_tt6&_nc_cat=105&ccb=7-5&_nc_sid=18de74&efg=eyJlZmdfdGFnIjoiQ0FST1VTRUxfSVRFTS5iZXN0X2ltYWdlX3VybGdlbi5DMyJ9&_nc_ohc=yLuTmWgdr7EQ7kNvwE-WsAa&_nc_oc=AdrilwvcWyoeKHw-1Iy12D112Dp_pl2JZRfJ_BMZgBwPEFX3gVjBkx8wbYiIGh-XyEs&_nc_zt=23&_nc_ht=scontent-atl3-2.cdninstagram.com&edm=ANo9K5cEAAAA&_nc_gid=APrFqlJfBHnrK_ZEOSgAMg&_nc_tpa=Q5bMBQIDpVMk1S1bwbC8RdUUd074vRchr62zfv_IIr7wUaFgJYUaPBC5OhHow5H7dj8TaT5JP2QW41RHqw&oh=00_AQKO14tgikW48HBcBXYlFQ6ASq88vOz2Sq8q-sFq1u0mJg&oe=6AB007F2) [ ![No plans. Just horses, sunshine, and a ride through paradise. 🐎 The Equestrian Center is your sign to slow down, saddle up, and see Casa de Campo differently. Would you take the ride? 📷 @majkamedia #casadecamporesort #equestriancenter](https://www.casadecampo.com.do/wp-content/plugins/instagram-feed-pro/img/placeholder.png) ](https://www.instagram.com/p/DdM7FSsjcTl/) [ Open post by casadecampodr with ID 17986432377028512 ](https://scontent-atl3-2.cdninstagram.com/v/t51.82787-15/805876817_18622141285007737_5648382550859425480_n.jpg?stp=dst-jpg_e35_tt6&_nc_cat=105&ccb=7-5&_nc_sid=18de74&efg=eyJlZmdfdGFnIjoiQ0FST1VTRUxfSVRFTS5iZXN0X2ltYWdlX3VybGdlbi5DMyJ9&_nc_ohc=nMixycrdYLEQ7kNvwFaddm5&_nc_oc=Adqb4VoahbjlUFpTCeXZxE5XX_6Aue_LYDEghMWtNcqgBXISWFucaIV5IVrwM56JWtI&_nc_zt=23&_nc_ht=scontent-atl3-2.cdninstagram.com&edm=ANo9K5cEAAAA&_nc_gid=APrFqlJfBHnrK_ZEOSgAMg&_nc_tpa=Q5bMBQIxn7fgyRM-shtCwZtXhXMQqlP5v27qR5MaChLzhd5fuSTw9mEPw_0dEHERMD0vvIJ2PNUJLjihrg&oh=00_AQIR44YaE0RNOR-a-7_UvAA_NEjq1yViLToXTP61vMOAEA&oe=6AB0056E) [ ![Legendary for a reason. Newly restored for the next generation of unforgettable rounds. Our beloved Teeth of the Dog has had a little extra love put into it, with the recent restoration project featuring refined greens and fairways, upgraded practice facilities, and enhanced playability through course conditioning and renewed bunkering inspired by the original design. There's no better time to try this legendary layout. 📷 @Majkamedia #casadecamporesort #teethofthedog](https://www.casadecampo.com.do/wp-content/plugins/instagram-feed-pro/img/placeholder.png) ](https://www.instagram.com/p/DdJ0TXLjD0n/) [ Open post by casadecampodr with ID 18456631051190040 ](https://scontent-atl3-1.cdninstagram.com/v/t51.82787-15/803323369_18621868615007737_8332371063283911176_n.jpg?stp=dst-jpg_e35_tt6&_nc_cat=107&ccb=7-5&_nc_sid=18de74&efg=eyJlZmdfdGFnIjoiQ0FST1VTRUxfSVRFTS5iZXN0X2ltYWdlX3VybGdlbi5DMyJ9&_nc_ohc=L0oc1LnemxkQ7kNvwEVhDMW&_nc_oc=Adqi6BypVBd6PJAlrdoIpDTq3x42CTNkkxieXYtG5Khny926Cwc7qbowkp7XuoU5CDU&_nc_zt=23&_nc_ht=scontent-atl3-1.cdninstagram.com&edm=ANo9K5cEAAAA&_nc_gid=APrFqlJfBHnrK_ZEOSgAMg&_nc_tpa=Q5bMBQIdyxaM8dUQTUSY8EbQNdKHULl9UdH5-93nXouQPdB1ImEidDnuCBNCCe86lbHYBROyNCmOrrHLhQ&oh=00_AQIUzvESbzeI59oFUnPNQp7gtckuhSJ9DU30G-DrZzkLdw&oe=6AAFF41D) [ ![A throwback worth bringing back. 🐎✨ The Ladies Polo Cup was one of those days that had it all: good polo, great style, even better company, and plenty of fun on and off the field. Still feels like yesterday. Take us back. @ladiespolocup #casadecamporesort #ladiespolocup](https://www.casadecampo.com.do/wp-content/plugins/instagram-feed-pro/img/placeholder.png) ](https://www.instagram.com/p/DdHmWZJGysb/) [ Open post by casadecampodr with ID 17928100854162938 ](https://scontent-atl3-2.cdninstagram.com/v/t51.82787-15/802641321_18621563878007737_580562983925476357_n.jpg?stp=dst-jpg_e35_tt6&_nc_cat=102&ccb=7-5&_nc_sid=18de74&efg=eyJlZmdfdGFnIjoiQ0FST1VTRUxfSVRFTS5iZXN0X2ltYWdlX3VybGdlbi5DMyJ9&_nc_ohc=b9WeajCz3JsQ7kNvwFdmUbm&_nc_oc=Adou5VZflX4twUM0cWNzXXctl0JrACn3UV7WcXs4Ryt-oVCBjItYy6AjV5bvpXxYE1E&_nc_zt=23&_nc_ht=scontent-atl3-2.cdninstagram.com&edm=ANo9K5cEAAAA&_nc_gid=APrFqlJfBHnrK_ZEOSgAMg&_nc_tpa=Q5bMBQKMlzF8q_tJ0HOz7Vi-vxLDM0fJcREL39sJ2xp9l-tgQDzYFTr8B-rYLSJacixj53N4Y0L0ke2fhw&oh=00_AQL5pRgsmRuuRIPGwyFYEvLRETMd8TFWVVz10jVLQXLQlQ&oe=6AAFF46B) [ ![From the villa to Minitas Beach, the Marina, and the golf course, our golf carts make getting around part of the experience. On Electric Vehicle Day, we’re celebrating the little rides that keep you moving through paradise, quietly, effortlessly, and always in style. 📷 @Aquamanrd @Poncecarlos1 #casadecamporesort #golfcart #ClubCar](https://www.casadecampo.com.do/wp-content/plugins/instagram-feed-pro/img/placeholder.png) ](https://www.instagram.com/p/DdFd-SzDbOD/) [ Open post by casadecampodr with ID 17991726594035924 ](https://scontent-atl3-1.cdninstagram.com/v/t51.82787-15/799201789_18620875363007737_1982680723985825445_n.jpg?stp=dst-jpg_e35_tt6&_nc_cat=103&ccb=7-5&_nc_sid=18de74&efg=eyJlZmdfdGFnIjoiRkVFRC5iZXN0X2ltYWdlX3VybGdlbi5DMyJ9&_nc_ohc=6eED8rwXb8MQ7kNvwGRNW0y&_nc_oc=AdpfKmP_scGzoX8J_Q_pLpNLWc2nrah2xPp2clG77FAF00kvapq_aJse-HC5bW2BqgA&_nc_zt=23&_nc_ht=scontent-atl3-1.cdninstagram.com&edm=ANo9K5cEAAAA&_nc_gid=APrFqlJfBHnrK_ZEOSgAMg&_nc_tpa=Q5bMBQIYWHBhd3HzVgJaDh-L6PDcn3bSdqJOUV77BcKzv9hyen-E0OGB8A2c-WSKAdxKjFZrMVvS9MdbKg&oh=00_AQJljjBy2zSvkXMMP4_OhYl7vOGaX8kHExV4W2lFvNmdHQ&oe=6AAFE63E) [ ![More time to slow down. More reasons to linger. Happy Labor Day to our American friends from Casa de Campo Resort. 📷 benskaar #casadecamporesort](https://www.casadecampo.com.do/wp-content/plugins/instagram-feed-pro/img/placeholder.png) ](https://www.instagram.com/p/Dc_0xn5n2-V/) [ Open post by casadecampodr with ID 18389563993161429 ](https://scontent-atl3-2.cdninstagram.com/v/t51.82787-15/798984272_18620546590007737_3916373775226155512_n.jpg?stp=dst-jpg_e35_tt6&_nc_cat=105&ccb=7-5&_nc_sid=18de74&efg=eyJlZmdfdGFnIjoiQ0FST1VTRUxfSVRFTS5iZXN0X2ltYWdlX3VybGdlbi5DMyJ9&_nc_ohc=7qK45KHdLtEQ7kNvwHN91l9&_nc_oc=Adpp9Wj_CVmiLvGsnZAesuz9EjYMZQBWhhjwrOCiaI9YLGPgzFvBm75sx7rJ_aRNNkM&_nc_zt=23&_nc_ht=scontent-atl3-2.cdninstagram.com&edm=ANo9K5cEAAAA&_nc_gid=APrFqlJfBHnrK_ZEOSgAMg&_nc_tpa=Q5bMBQL_We6UtaScAzI6vkT7ESuoZ8-JsC1U3LRqSpg1NvMbutNpRc-BBou69UkEfKl-iOXVhlSAoR4-lw&oh=00_AQLeomUThs5-2MVLVgrUcphnYLRkpMmD6n1cV9yLoddFiA&oe=6AAFF32F) [ ![Wide fairways don't always mean easy golf. Pete Dye designed The Links to reward strategy as much as skill. With thoughtful bunkering, ever-changing winds, and a premium on precision around the greens, every shot asks you to think one step ahead. @majkamedia #casadecamporesort](https://www.casadecampo.com.do/wp-content/plugins/instagram-feed-pro/img/placeholder.png) ](https://www.instagram.com/p/Dc9QA90H7pi/) Load More [ Follow on Instagram ](https://www.instagram.com/casadecampodr/) [Casa de Campo Instagram](https://www.instagram.com/casadecampodr/) ## Frequently Asked Questions **Q: How far in advance do I need to cancel a hotel room at Casa de Campo during regular season?** A: Hotel rooms booked for Jan 4 to Dec 19 can be canceled free up to 24 hours before arrival. That window matters because late cancellations are charged one night, while the reservation is still fully refundable. Casa de Campo, Casa De Campo, Casadecampo uses a credit card as the guarantee at booking, but full payment is taken at check-in. **Q: What is the cancellation policy for hotel rooms over Christmas and New Year?** A: Hotel rooms for Dec 20 to Jan 4 require a 2-night deposit at booking and allow free cancellation until 45 days before arrival. After that cutoff, the late-cancellation penalty is 2 nights. The remaining nights are paid at check-in, so this is the strictest hotel-room window on the page and needs earlier planning than the rest of the year. **Q: What deposit and cancellation rules apply to Exclusive / Oceanfront Villas?** A: Exclusive / Oceanfront Villas require a 50% deposit at booking and are not fully refundable. For Jan 3 to Dec 19, full payment is due 21 days before arrival, charged automatically to the card used for the deposit unless alternate arrangements are made. The penalty for late cancellation is 100% of stay, so these villas are built for guests who are confident about their dates. **Q: What payment methods does Casa de Campo accept for reservations?** A: Casa de Campo accepts American Express, Visa, and MasterCard for credit card payments. It also accepts checks by mail to Premier World Marketing in Miami, and personal checks are accepted only for prepayments, not as payment at the hotel. That distinction matters because a personal check will not settle your stay balance on arrival. **Q: What happens if a hurricane affects my trip to Casa de Campo?** A: Casa de Campo’s 100% Hurricane Guarantee gives you a future-stay credit if a Hurricane Watch or Warning is issued within 48 hours of arrival in La Romana, your city of origin, or your travel route and you cannot arrive. If you are already on property and leave early under the same conditions, unused deposited nights become credit too. In both cases, cancellation penalties are waived and the credit must be used within one year.