--- title: "Hurricane Protocol" url: https://www.casadecampo.com.do/resources/hurricane-protocol/ date: 2025-10-23 modified: 2026-09-02 lang: en author: "Tbeam Support" description: "Hurricane Protocol In the Dominican Republic, throughout the year we enjoy beautiful and calm seas, gorgeous beaches and sunny skies, but during storm season (June 1 – Nov 30), it..." word_count: 692 --- # Hurricane Protocol ## Key Takeaways - Casa De Campo’s hurricane season runs from June 1 to Nov 30, and storm warnings trigger a written notice to the room or villa and/or a phone call from a representative. - Flamboyan Conference Center is the designated HURRICANE Shelter, and guests are told to stay away from windows and doors until further instructions are given. - Ext. 44 is activated exclusively for emergency calls about the hurricane’s arrival and specific questions, while Reception staff assists in contacting relatives before and after the hurricane. - Casa De Campo’s 100% Hurricane Guarantee gives 100% credit toward a future stay and waives cancellation penalties if a Hurricane Watch or Hurricane Warning is issued within 48 hours of scheduled arrival or during a guest’s stay in La Romana, Dominican Republic. # Hurricane Protocol In the Dominican Republic, throughout the year we enjoy beautiful and calm seas, gorgeous beaches and sunny skies, but during storm season (June 1 – Nov 30), it is possible for hurricanes & storms to occur in this part of the world. When and if a storm warning is announced, you will be notified by a written notice sent to your room or villa, and/or by a phone call made to your room or villa by one of our representatives. ## As Soon as a Hurricane Warning is Confirmed, Please Follow these Procedures - Remain calm. Our staff has been trained in every aspect of storm preparedness and safety. We will guide you safely through the storm. - Secure your passport and other important documents in the safe deposit box located in your room or villa. Make sure to secure your money, jewelry and other belongings of value. For your own safety, please resist the urge to keep these items with you as they may be easily lost or misplaced. Please note that the hotel is not responsible for valuables. - Pack a small bag with essential personal belongings such as: medicines, towels, contact lenses, bath articles and clothes you can be comfortable in for up to 24 hours. If you have small children, remember to pack baby food, diapers, bottles or formula, and one set of clothes for each child. - Pack your clothing and non-essential personal items in your luggage and place in plastic bags, which will be provided by the Housekeeping Department. Leave your luggage in your room or villa. Do NOT bring it with you to the shelter area. - When indicated, you will be asked to depart your accommodation to go to the [Flamboyan Conference Center](https://www.casadecampo.com.do/groups/meeting-venues/) in the main area near Reception, **the designated HURRICANE Shelter at the resort**. When you depart, lock your room and remember to take the key with you. - Once inside the Conference Center, stay away from windows and doors, and remain in the shelter until further instructions are given. - At the shelter, first aid services will be available and breakfast, lunch or dinner will be served if the Storm Warning is still in effect during any of these mealtime hours. - When a Storm Warning has been issued, a special number will be activated exclusively for emergency calls regarding the arrival of the hurricane and any specific questions you might have. **The number is Ext. 44** - Rest assured, our Reception staff in the hotel will assist you in contacting relatives if needed before-and-after the hurricane. - Stay calm. It is important to remember that THESE storms do not just appear. We are given ample warning time to make the needed preparations, and for you to get to safety. **If you follow these simple steps and any further given instructions, you will be safe.** ## Casa De Campo’s 100% Hurricane Guarantee If, within 48 hours of your scheduled arrival, a Hurricane Watch* or Hurricane Warning* is issued in La Romana, Dominican Republic, your city of origination, or in your travel route and you cannot arrive, you may cancel your reservation and receive: - 100% credit towards a future stay at the resort - Cancellation penalties waived - Future stay is subject to availability and prevailing rates for the season selected - Valid to both group and individual guests within one year from dates of original dates of travel **If, while you are a guest at the resort**, a Hurricane Watch* or Hurricane Warning* is issued for La Romana, Dominican Republic, you may depart early and receive: - 100% credit on the deposited, unused nights remaining on your visit to be credited towards a future return visit within one year - Cancellation penalties waived - Future stay is subject to availability and prevailing rates for the season selected - Valid for both group and individual travel within one year from dates of original dates of travel - The resort will also provide all possible assistance to facilitate departures and guest safety * Applies to hurricane watch and hurricane warning as defined by and issued by the US National Weather Service. ## Contact Us **Main number:** (809) 523-5333 **Toll-free number from the US**: 855-877-3643 **Toll-free number in the DR:** 1-809-200-1304 **Concierge / Guest Services:** 809-523-3333, ext. 44 [View or Download These Protocol](/wp-content/uploads/2025/09/Storm-Protocol.pdf) [Resort Policies](/resources/policies/) ## Frequently Asked Questions **Q: What should I do when a hurricane warning is confirmed at Casa de Campo?** A: The priority is to stay calm and move early, because Casa de Campo, Casa De Campo, Casadecampo says staff will guide guests through the storm. Secure passports, money, jewelry, and other valuables in the room or villa safe deposit box, then pack a small bag with medicines, towels, contact lenses, bath articles, and clothes for up to 24 hours. If you have children, add baby food, diapers, bottles or formula, and one set of clothes for each child. **Q: Where do guests go during a hurricane at Casa de Campo?** A: Guests are directed to the [Flamboyan Conference Center](https://www.casadecampo.com.do/groups/meeting-venues/) in the main area near Reception, which is the resort’s designated hurricane shelter. Once there, stay away from windows and doors until further instructions are given. That matters because the resort’s protocol is built around moving people into a controlled indoor space before conditions worsen. **Q: What is Casa De Campo’s 100% Hurricane Guarantee?** A: Casa De Campo’s 100% Hurricane Guarantee gives flexibility if a Hurricane Watch or Hurricane Warning is issued within 48 hours of your scheduled arrival and you cannot arrive. In that case, you may cancel for 100% credit toward a future stay and cancellation penalties are waived. The future stay is subject to availability and prevailing seasonal rates, and the benefit applies to both group and individual guests within one year of the original travel dates. **Q: Can I leave early if a hurricane warning is issued while I am already staying at Casa de Campo?** A: Guests who are already at the resort can depart early if a Hurricane Watch or Hurricane Warning is issued for La Romana, Dominican Republic. Casa de Campo provides 100% credit on the deposited, unused nights remaining on the visit for a future return within one year, and cancellation penalties are waived. The resort also says it will provide all possible assistance to facilitate departures and guest safety. **Q: How do I contact Casa de Campo during a storm emergency?** A: The emergency contact number activated for hurricane-related calls is Ext. 44 when a Storm Warning has been issued. For general contact, Casa de Campo lists (809) 523-5333 as the main number, 855-877-3643 as the toll-free number from the US, 1-809-200-1304 as the toll-free number in the DR, and 809-523-3333 ext. 44 for Concierge / Guest Services. Reception staff can also help contact relatives before and after the hurricane.