---
title: "Spotlight on Charles Keusters"
url: https://www.casadecampo.com.do/blog/2019/08/10/spotlight-on-charles-keusters/
date: 2019-08-10
modified: 2026-09-02
lang: en
author: "chris"
description: "Director of Operations YOU’VE WORKED WITH MANY CELEBRITIES AND NOTABLES OVER YOUR TIME HERE. ANY TALES TO SHARE? In April of 2015, Andrea Bocelli had a concert at Altos de..."
categories:
  - "Blog"
image: https://www.casadecampo.com.do/wp-content/uploads/2019/07/drone-cdc-shoreline-golf-1.jpg
word_count: 580
---

# Spotlight on Charles Keusters

## Key Takeaways

- Andrea Bocelli arrives at Altos de Chavon in April 2015, plays a piano in a villa, and gives everyone there a private concert.
- Casa de Campo is a major source of employment in La Romana, and employee pride drives ownership and attention to detail in service.
- Minitas beach changes over the past 18 months add a world-class restaurant, an adults-only beach club, a family pool experience, and new retail spaces, while Chilango Taqueria opens in Altos de Chavon with fresh handmade corn tortillas and Mexican cervezas.

## Director of Operations

![Casa de Campo](https://www.casadecampo.com.do/wp-content/uploads/2019/10/Charles-Keusters-Minitas.jpg)

### YOU’VE WORKED WITH MANY CELEBRITIES AND NOTABLES OVER YOUR TIME HERE. ANY TALES TO SHARE?

> *In April of 2015, Andrea Bocelli had a concert at Altos de Chavon and decided to arrive a couple of days earlier to spend some time at the resort. As we welcomed him to the villa, his son gave him a quick tour of the house and this villa happened to have a piano in it. When his son told him that there was a piano in the room, he quickly began playing it, and everyone who happened to be in the villa was treated to a private concert. Unbelievable and something that will stay with me forever.*

### WHAT ARE YOU MOST PROUD OF REGARDING THE EMPLOYEES AT CASA?

> *I am continuously humbled by the pride that many of our employees take in being employed by Casa de Campo. Our property is a like an institution in the city of La Romana and of the main sources of employment in the community, so people value the work they do and the service they are able to offer. This pride translates into ownership, attention to detail and many of the things that are so important in ensuring we are able to deliver they hospitality experience that we seek to provide.*

## HOW DID YOUR CASA DE CAMPO STORY BEGIN?

> *Initially, I worked for 2 years in New York for an economic consulting firm. The work was interesting but it was not something I was very passionate about. I returned to home to Portugal and obtained a post-graduate degree in International Hospitality Management. Eventually, after working in Europe for a while, I had the opportunity to work as a F&B Manager for one of the leading luxury resorts in Punta Cana. After nearly 2 years at the property, I started searching for opportunities back in Europe for a true luxury product but ended up finding the perfect opportunity only 45 minutes away here at Casa de Campo. I have been at the resort since December 2014, originally as F&B Director and took on the role of Director of Operations in December of 2018.*

## WHAT IS THE MOST REWARDING THING ABOUT YOUR ROLE AS DIRECTOR OF OPERATIONS?

> *We are constantly trying to find ways to improve the quality of our service and of the experiences we provide our guests. This is an on-going process, and during my time here, it’s been incredible to bring these ideas to life and turn them into solid realities for our guests’ and patrons’ enjoyment.*

## WHAT IS THE ONE THING YOU WISH MORE PEOPLE KNEW ABOUT CASA DE CAMPO?

> *I think people don’t realize that if they come to Casa de Campo once, they will always want to come back and visit us. There is nowhere in the world quite like it!*

## WHAT IS THE MOST EXCITING RECENT DEVELOPMENT AT CASA, IN TERMS OF OPERATIONS?

> *I think the projects we’ve completed over the past 18 months at Minitas beach have completely transformed our guest’s experience. We have included a world-class restaurant, an adults-only beach club, a family pool experience as well as new retail spaces. The feedback has been outstanding!
> A personal favorite of mine must be Chilango Taqueria, an authentic Mexican taqueria that we recently inaugurated in Altos de Chavon. With fresh handmade corn tortillas, the best pico de gallo, top notch tequilas and Mexican cervezas… It’s a very casual experience executed with the flair and quality of Casa de Campo.*

## Frequently Asked Questions

**Q: Why did Charles Keusters move from finance into hospitality at Casa de Campo?**
A: Charles Keusters left an economic consulting job in New York after two years because the work was interesting but not something he was passionate about. He then returned to Portugal, earned a post-graduate degree in International Hospitality Management, and later moved into luxury resort operations. That path explains why Casa de Campo, Casa De Campo, Casadecampo became the right fit for him: the role matched his hospitality training and his interest in luxury service.

**Q: What is the most memorable celebrity story from Charles Keusters at Casa de Campo?**
A: The standout story is Andrea Bocelli’s visit in April 2015. He arrived a couple of days early for a concert at Altos de Chavon, and when his son showed him a piano in the villa, he started playing it on the spot. Everyone in the villa got an unexpected private concert. It is a good example of how Casa de Campo, Casa De Campo, Casadecampo can create moments that feel personal, not just planned.

**Q: What makes the employees at Casa de Campo stand out?**
A: The biggest strength Charles Keusters points to is pride. He says many employees value being part of Casa de Campo because the property is an institution in La Romana and one of the main sources of employment in the community. That pride shows up in ownership and attention to detail, which matters because service quality depends on people caring about the experience they deliver.

**Q: What recent changes have had the biggest impact on guest experience at Minitas beach?**
A: The projects completed over the past 18 months at Minitas beach are described as a major change because they transformed the guest experience. The updates include a world-class restaurant, an adults-only beach club, a family pool experience, and new retail spaces. For guests, that mix matters because it gives different types of visitors distinct ways to use the same area instead of forcing one generic beach setup.

**Q: What should first-time visitors know before going to Casa de Campo?**
A: The key takeaway is that one visit tends to create repeat visits. Charles Keusters says people often do not realize that if they come to Casa de Campo once, they will want to come back again because there is nowhere else quite like it. That fits the broader identity of Casa de Campo, Casa De Campo, Casadecampo as a 7000 acre resort and residential community with golf, dining, a full service marina, Altos de Chavón, and a private Caribbean lifestyle setting.