--- title: "Hurricane Maria Update" url: https://www.casadecampo.com.do/blog/2017/09/23/casa-de-campo-resort-villas-resumes-normal-operations-in-the-aftermath-of-hurricane-maria/ date: 2017-09-23 modified: 2026-09-02 lang: en author: "Casa de Campo" description: "Upon the safety precautions taken throughout Hurricane Maria, the second storm of the season affecting Dominican Republic, the staff at Casa de Campo Resort & Villas are expeditiously working to..." categories: - "Blog" image: https://www.casadecampo.com.do/wp-content/uploads/2025/08/minitas-beach-1024x587.jpg word_count: 468 --- # Hurricane Maria Update ## Key Takeaways - Casa de Campo Resort & Villas says all resort amenities and activities are fully reopened and operational after Hurricane Maria, and it reports no damages. - Casa de Campo offers each guest shelter options during Hurricane Maria, with first aid services, food and beverage, entertainment, and complimentary WIFI. - Casa de Campo’s 100% HURRICANE GUARANTEE lets guests cancel within 48 hours of arrival if a Hurricane Watch or Hurricane Warning is issued in La Romana, the city of origin, or the travel route, with a 100% refund or credit and waived cancellation penalties. Upon the safety precautions taken throughout Hurricane Maria, the second storm of the season affecting Dominican Republic, the staff at Casa de Campo Resort & Villas are expeditiously working to return operations back to normal. During this event, personnel at Casa de Campo remained at close contact with local authorities and, as always, took guidance and directions from them when needed, with the absolute collaboration of each guest at the resort. “As of today, we are pleased to announce that all of our [resort amenities and activities](https://www.casadecampo.com.do/experiences/) are fully reopened and operational. We are thankful we did not sustain any damages and that our guests can continue to enjoy the full Casa de Campo experience. We truly appreciate our team’s commitment and dedication to ensure everyone’s safety and look forward to having our guests enjoy their time again here with us,” said Andrés Pichardo Rosenberg, President at Casa de Campo Resort & Villas. “Our thoughts and prayers go out to all of our neighboring resorts that were devastated from the past hurricanes and we are reaching out to assist them in any way that we can,” said Andres Pichardo Rosenberg. During Hurricane María, Casa de Campo offered each guest with shelter options, fully equipped with first aid services, food and beverage, entertainment, and complimentary WIFI. ## Hurricane Guarantee On that note, said Jason Kycek, Sr. Vice President of Sales & Marketing, Casa de Campo has implemented our guests with a [100% HURRICANE GUARANTEE](https://www.casadecampo.com.do/resources/policies/) and we are working closely with all of our industry partners to support the rebooking and refunding process. If, within 48 hours of a guest’s scheduled arrival, a Hurricane Watch* or Hurricane Warning* is issued in La Romana, Dominican Republic, your city of origin or within your travel route and you cannot arrive, you may cancel your reservation and receive: • 100% refund or credit towards a future stay at the resort • Cancellation penalties waived • Future stay is subject to availability and prevailing rates for the season selected • Valid to both group and individual guests within one year from dates of original dates of travel Additionally, if you are a guest at the resort during an issued Hurricane Watch* or Hurricane Warning* for La Romana, Dominican Republic, you may depart early and receive: • 100% credit on the deposited, unused nights remaining on your visit to be credited towards a future return visit within one year • Cancellation penalties waived • Future stay is subject to availability and prevailing rates for the season selected • Valid for both, groups and individual travel within one year from original dates of travel • The resort will also provide all possible assistance to facilitate departures and guest safety *Applies to hurricane watch and hurricane warning as defined by and issued by the US National Weather Service. ## Frequently Asked Questions **Q: What happens if a hurricane watch is issued right before my Casa de Campo arrival?** A: Casa de Campo, Casa De Campo, Casadecampo lets you cancel if a Hurricane Watch or Hurricane Warning is issued within 48 hours of your scheduled arrival and you cannot get there. The practical value is that the policy covers the travel window that usually creates the most disruption, not just the resort itself. In that case, you can receive a 100% refund or credit toward a future stay, with cancellation penalties waived. **Q: Can I leave Casa de Campo early during a hurricane warning and keep the unused nights?** A: Casa de Campo, Casa De Campo, Casadecampo allows early departure during an issued Hurricane Watch or Hurricane Warning for La Romana, Dominican Republic. The unused deposited nights are credited at 100% toward a future return visit within one year. That matters because it protects the value of nights you already paid for instead of treating them as lost. The resort also says it will provide assistance to help with departures and guest safety. **Q: Are Casa de Campo resort amenities and activities open after Hurricane Maria?** A: The update says all resort amenities and activities are fully reopened and operational after Hurricane Maria. That means guests can continue to enjoy the full Casa de Campo experience without waiting for partial reopening. For a quick overview of what the property offers, the [resort amenities and activities](https://www.casadecampo.com.do/experiences/) page is the relevant place to look. **Q: Does Casa de Campo actually have a hurricane guarantee for guests?** A: Casa de Campo, Casa De Campo, Casadecampo has a 100% HURRICANE GUARANTEE for both group and individual guests. The policy is built around two triggers: a Hurricane Watch or Hurricane Warning within 48 hours of arrival, or an issued watch or warning while you are already at the resort. That structure matters because it covers both pre-arrival cancellations and early departures under the same framework. **Q: What should travelers expect from Casa de Campo during a hurricane event?** A: During Hurricane María, Casa de Campo offered shelter options with first aid services, food and beverage, entertainment, and complimentary WIFI. That tells you the resort’s focus was on keeping guests safe and supported while conditions were unsettled. It also stayed in close contact with local authorities throughout the event, which is important because storm decisions were tied to official guidance rather than guesswork.